Delivery Information

Enjoy complimentary free Standard UK Mainland Delivery on your purchase. Depending on the item's weight, we will dispatch your order via our trusted Standard UK Mainland delivery couriers, Royal Mail or DPD.

At checkout, you will not be charged for standard delivery within mainland UK.

We utilize Royal Mail's Tracked 48 services, unless stated otherwise*.

Similarly, we use DPD's 2-day tracked service for our deliveries, unless stated otherwise*.

Please bear in mind that all stated delivery times are approximations and may vary due to public holidays, postal strikes, seasonal factors, weather conditions, and other unforeseen circumstances.

*For orders dispatched via Royal Mail Tracked 48, we anticipate delivery within 2-3 working days from the date of dispatch. If your order hasn't arrived within this time frame, we kindly ask that you wait 7-10 working days from the date you received your dispatch confirmation email before contacting our support team.

We are pleased to offer Free Standard UK Delivery for small parcels under 2kg, dispatched to Scottish Highlands, Islands, and Channel Islands, via Royal Mail Tracked 48.

Regrettably, we are unable to extend our complimentary shipping for orders exceeding 2kg going to the Highlands or Islands. These orders will be dispatched via courier (DPD/DHL) and additional charges will apply for deliveries to specific postcodes (including, but not limited to; AB, BT, FK, GY, HS, IM, IV, JE, KA, KW, PA, PH, ZE). These additional charges will not be displayed at checkout, your order will be placed on hold and a member of our customer service team will reach out to you for confirmation.

International orders are primarily shipped by DPD or DHL, unless specified otherwise during the checkout process.

All listed prices are inclusive of VAT (where applicable). For orders containing multiple items, these will be consolidated into a single shipment, and you will be charged a single delivery fee based on the collective weight of your order. Please note that you may request special delivery arrangements if desired.

Overseas Orders - Important Information

At Aqua Quality, we prioritize transparency and clarity for all our international customers. It's important to note that we are not registered with the IOSS (Import One-Stop Shop) programme. Consequently, you will not be charged VAT (Value Added Tax) at the time of your purchase when ordering from outside the UK.

However, this also means that as an overseas customer, you may be subject to import/customs fees upon the arrival of your order in your country. These charges are separate from our pricing and are not covered by Aqua Quality. The import/customs fees are typically determined by the customs authority in your country, and their value can vary based on the type of product, its value, and the country’s specific regulations.

Please be aware that it is your responsibility as the customer to pay these additional charges. We advise you to check with your local customs office for more information on these fees and for an estimate of their cost before placing your order. This will help you understand the total cost of your purchase and avoid any unexpected charges.

We understand that dealing with customs can be a complex process, and we're here to assist you with any questions you might have regarding your international order. Your satisfaction is important to us, and we strive to make your shopping experience with Aqua Quality as smooth and transparent as possible.

To receive our same-day dispatch service, please ensure your order is placed before 14:00 GMT on weekdays (excluding UK public holidays).

For security and fraud prevention purposes, the delivery address cannot be amended once the order has been dispatched. If you notice an error in the delivery address, please contact our customer support team immediately at 01704 807600 or via our Live Chat feature.